How subscriptions work
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products at your doorstep each month, without the need to place the order again by yourself!
About Subscription Plans
There are two types of subscription plans. You are free to set up your own, depending on your needs. (*Both can be set up at the same time)
① Subscribe to save
This plan allows you to receive your purchases in cycles (e.g., one per month, one every 3 months, one every 6 months, etc.) Please select the desired time period in the "Subscribe to save" pull-down menu.
② Subscribe & save with prepaid plans
Specify the number of deliveries and receive monthly deliveries up to that number of times.
You will receive monthly deliveries of your purchased items for a specified period of time; please select the desired period of time in the Subscribe & save with prepaid plans pull-down menu.
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be canceled is if you started a subscription that requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account on our online store.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.